About IC Lighting

THE NEW KID ON THE BLOCK
IC Lighting Logo

Established in 2014, we are proudly Australian owned and operated family business, with more then 10 years of lighting experience.

Sourced across Europe and Asia, we have gathered an impressive collection of over two thousand products at our beautiful showroom on Logan Rd, Mt. Gravatt.
From 316 Marine Grade exterior lighting, award winning Ceiling Fans to glittering Crystal and Table Lamps range, IC Lighting has a contemporary approach to match the mood of any room.

For complete and innovative solutions for your bedrooms, kitchens, bathroom, trust our In-Home Consulting Team to interpret your aspirations and bring them to life. Our understanding of the lighting design process will perfectly complement your creative impulses.
We also advise our customers to use one of our friendly, professional and highly efficient electricians for all their installations. Please contact us in-store, for their details.

At IC Lighting, we welcome you to our Home of lights!

 



TRADING HOURS:

Monday: 8:30am – 5:00pm
Tuesday: 8:30am – 5:00pm
Wednesday: 8:30am – 5:00pm
Thursday: 8:30am – 6:00pm
Friday: 8:30am – 5:00pm
Saturday: 10:00am – 3:00pm
Sunday: 10:00am – 3:00pm



 

WE WILL COME TO YOU
If you, for any reason, cannot come and talk to us at our shop, we are pleased to offer you free* services of our very experienced In-Home Consulting Team. We can go room by room and offer you our suggestions and ideas. See what would work better, what style/colour/material/brightness would suit the rooms, and put together a quote for the lot. Once the Quote is processed and you decide to place an order for lights, we will credit your invoice for the amount of $50, which would be charged on the day of the In-Home Consultation.

 

IC COVER
Let us worry about it for you!

At IC Lighting, we have find another way of protecting and taking care of our valued customers. Surely, majority of you guys have had some nasty headaches regarding the warranties for the products you purchased in the past. Somehow its always just few days/weeks/months after the warranty expires, that the item decides to stop working. The more “lucky ones” that are still within the warranty period, in most cases can’t find their receipts, installation documentation and all the other necessary paperwork needed to fill put the Warranty Claim Form.

“It has been three or five years since they purchased the item/s … who knows where the receipt (if it still has ink on it) is?”

We have decided to save you worrying about all that … We will do it for you! This will in the long run save you a lot of money in buying another item to do the same thing, or paying extra for the electrician to come back.

What do you need to do?

– Purchase items at IC Lighting
– Install the items using one of our recommended electricians.
– We will do the rest!

We have a designated database for all the warranty covers done with us. In this database we will keep a soft copy of your Invoice with IC Lighting, and a soft copy of the electricians receipt. If the item has a 5-year warranty, we will keep the track of that, and give you a curtesy call a month before the warranty expires, to check if the product is still in the working order, or in a need of a service/replacement. If it proves that the action is necessary, we will fill out the Manufacturers Warranty Claim Form, and send it to the Manufacturers to action. We will also fallow up on it and inform you how and when will your item be fixed/replaced. All we ask you is to let us know that you are happy with the outcome.

How do you get IC Cover?

– If you are shopping online, you can select IC Cover as an option during your Check-Out
– If you are shopping at our Store, our friendly staff will offer IC Cover  to you during a sale.
– Yes, you can add additional items to an existing IC Cover policy.
IC Cover is an optional service to you.
– You qualify for IC Cover with EVERY purchase at our shop.

 

SHIPPING METHODS
IC Lighting offers FREE delivery to all metro areas, for online orders over $100*.
Excluding WA, SA, NT & Tasmania.

All online orders will be shipped via Australia Post & Fastway.
In the event no one is home to receive your order, we suggest you let us send your package to a business address to ensure delivery. Sending your package to a commercial address will also guarantee a speedy arrival.

Approximate delivery times:
QLD:  3 – 5 business days
NSW:  3 – 7 business days
ACT:  3 – 7 business days
VIC:  3 – 7 business days
TAS:  7 – 10 business days
SA:   7 – 10 business days
NT:   7 – 10 business days
WA:   7 – 10 business days

If you select the option of the Store Pick-Up, you can do that any day of the week during our trading hours. The address of our Store is:

IC Lighting
5/1230 Logan Rd.
Mt Gravatt
QLD

OUR PRICING
All of our prices are in Australian dollars (AUD) and include GST (Goods and services tax)
We reserve the right to modify prices published on our website at any time.


OUR PRODUCTS
Sourced across Europe and Asia, we have gathered an impressive collection of over two thousand products at our beautiful showroom on Logan Rd, Mt. Gravatt.
From 316 Marine Grade exterior lighting, award winning Ceiling Fans to glittering Crystal and Table Lamps range, IC Lighting has a contemporary approach to match the mood of any room. Quality is of paramount importance and IC Lighting goes to great lengths to ensure that all lighting fixtures meet the most rigorous tests, so that they will stand the test of time.

LAY-BY POLICY
IC Lighting
offers customers a 12-week Lay-By period. In case you only started building a house, we are happy to hold the stock for you at our warehouse for a longer period of time, as long as the full payment is received in 12 weeks. If you already have a Quote from IC Lighting, and would like to start a Lay-By, you can do that by simply contacting us on (07) 3349 4933, and we will process it over the phone.

All IC Lighting Lay-By’s will require a minimium of 30% deposit.
Cancelation fee of  20% will be issued at a point of Lay-By cancelation. Any amount paid above the 20%, will be refunded in a form of a In-Store Credit.
IC Lighting will not issue a refund for cancelation of a Lay-By.


PRIVACY POLICY
IC Lighting takes your privacy seriously and we are committed to protecting your personal information in accordance with the Privacy Act, the Spam Act and the Do Not Call Register Act.
You can also obtain a copy of our privacy act by contacting our staff at [email protected]
Personal Information Collected by IC Lighting
Information collected about you is obtained directly from you and it depends on the type of interaction you have with us.

We may collect your information in the following ways:
– When you complete purchase orders, register an account or provide a product review, whether by phone or electronically.
– Send us an enquiry via our online ‘Contact Us’ form or provide us with feedback either online or by phone, we will collect your name, contact details, details of your enquiry or feedback and information about our response.
– When you provide information via social media pages such as Facebook, Twitter, Instagram, Pinterest and other as updated from time to time.
– When you communicate with us directly by email, telephone, direct mail or any other means.
– When you interact with us during promotions, competitions and any other online or local events.


COLLECTION OF PERSONAL INFORMATION via COOKIES

Information is automatically collected through your use of the iclighting.com.au website via cookies.
Cookies are small text files that websites may place on your computer or device. Most often, cookies are used to recognise repeat users of websites and remember user preferences. We may collect this information both anonymously and in relation to your accounts to improve the functionality and usability of the IC Lighting website.

THE PERSONAL INFORMATION WE COLLECT 
We may collect personal information from you in order to:
– deliver the products you have purchased from the iclighting.com.au website;
– generate orders, records, agreements for the sale of products, and create accounts, tax invoices or receipts;
– communicate with you during the delivery process of the product and for customer support purposes;
– provide you with relevant information regarding products as requested;
– aid IC Lighting in the development of new products and services;
– optimise the website and your shopping experience;
– provide you with any future loyalty program;
– promote IC Lighting and our products either directly or via competitions and social media;
– assist us in answering queries, resolving complaints and responding to social media;
– comply with laws or regulations or to comply with any directions given by regulators or authorities; and
– update your personal account.

We may also collect, hold, use and disclose personal information for other purposes explained at the time of collection or which are required or authorised by or under law, and for which you have provided consent.

CUSTOMER COMMUNICATIONS
IC Lighting will communicate with you about your order and the purchased product using email and by phone. In order to make an order you must create an account and provide us with a valid email address for this purpose.
We may also request feedback on your order, the shopping experience and the products offered via emails and surveys for the purpose of improving IC Lighting’s service and product offering. If you do not wish to receive such material, you may unsubscribe from our mailing list at any time by emailing [email protected]
When you select to be a IC Lighting subscriber, we’ll also use your personal information to send you marketing or promotional information from time to time. You can opt out of receiving marketing information from IC Lighting at any time by using the unsubscribe function within the email newsletter or by changing the settings under your My Account section.
As part of our commitment to maintaining your privacy, IC Lighting does not condone unsolicited commercial electronic messages or ‘spam’. We will only send commercial electronic messages (ie. emails) with the addressee’s express or inferred consent to receive it.

UPDATING YOUR PERSONAL INFORMATION
You can update your personal information by accessing your account by logging in to My Account.

SECURITY OF YOUR PERSONAL INFORMATION
We take all reasonable steps to protect all personal or company information from misuse, loss, interference, unauthorised access, modification or disclosure.
Personal information is required only for the period stated by the state and federal legislations, and destroyed when no longer required.
While we endeavour to protect the personal information of users of our website, we cannot guarantee the security of information you disclose online. Please note you disclose that information at your own risk. You can also help protect your personal information by keeping your account details confidential. If you become aware of any security breach, please let us know as soon as possible.

We protect your personal information by:
– Restricting access to personal information
– Maintaining technology products to prevent unauthorised computer access
– Securely destroying your personal information when it’s no longer needed for our record retention purposes

When purchasing from IC Lighting, your financial details are passed through a secure server using the latest encryption technology.

THIRD PARTY SITES
Links to third party sites, that are not operated or controlled by IC Lighting, are provided for your convenience on our website iclighting.com.au. IC Lighting is not responsible for the privacy or security practices of those sites, which are not covered by this Privacy Policy. Third party websites should have their own privacy and security policies, which we encourage you to read before supplying any personal information to them.

DISCLOSURE OF PERSONAL INFORMATION
We value our customers and will not share your information with any other organisations other than related companies and those third parties directly related to the delivery of the products you have purchased from the IC Lighting website.
There may be some exceptional circumstances for disclosing your personal information, such as when there are grounds to believe that the disclosure is necessary to prevent a threat to life or health, or for law enforcement purposes.
IC Lighting is committed to complying with the Privacy Act.

IDENTIFICATION CHECKS
IC Lighting will randomly select transactions and request for proof of identification via email for the purpose of credit card fraud prevention.
Creating a secure online shopping environment is extremely important and random identification checks ensures we can take further steps to prevent credit card fraud.
There will be a three-working-day period in which to submit a copy of your driver’s license or similar photo ID via email to IC Lighting. Once we receive the requested documentation, your order will be processed and shipped as soon as possible. If we do not receive the requested information within three working days your order will be cancelled and you will receive a full refund.

ACCESS and CORRECTION
Please contact our Privacy Officer if you would like to access or correct the personal information that we hold about you. We may ask you to verify your identity before processing any access or correction requests, to make sure that the personal information we hold is properly protected.
We will generally provide you with access to your personal information within 30 days, subject to some exceptions permitted by law. We may however charge a fee to cover our reasonable costs of locating the information and providing it to you.
If you ask us to correct personal information that we hold about you, or if we are satisfied that the personal information we hold is inaccurate, out of date, incomplete, irrelevant or misleading, we will take reasonable steps to correct that information to ensure that, having regard to the purpose for which it is held, the information is accurate, up-to-date, complete, relevant and not misleading. If we correct personal information about you, and we have previously disclosed that information to another agency or organisation that is subject to the Privacy Act, you may ask us to notify that other entity. If so, we will take reasonable steps to do so, unless this would be impracticable or unlawful.

COMPLAINTS and QUERIES
If you believe that your privacy has been breached by IC Lighting or if you have any queries relating to our Privacy Policy, or wish to lodge a complaint in relation to an alleged breach of the Privacy Act, please contact our Privacy Officer by:
Mail: PO Box 302, Mansfield, QLD 4122

Email: [email protected]
Online: ‘Contact Us’ form
All complaints received by the Privacy Officer will be dealt with fairly and in a timely manner considering all the circumstances of the complaint. In most cases, we expect that complaints will be investigated and a response provided within 30 days of receipt of the complaint. If the matter is more complex and our investigation may take longer, we will contact you and tell you when we expect to provide our response.

POLICY CHANGES
IC Lighting may amend this Privacy Policy from time to time. The current version will be posted on our website and a copy may be obtained by contacting our Customer Service Centre at [email protected]
IC Lighting Privacy Policy
Updated June 2015

 


RETURNS POLICY
Please choose carefully prior to commiting to an order.
IC Lighting Return Policy lasts 14 days. If that period has gone by since delivery of your purchase, unfortunately we cannot offer you a refund or a In-Store Credit.
Products returned are to have all original packaging, including all parts and associated pieces. The products are to be un-installed, with no clipped wires or missing hardware. If a returned item is determined to be in non-sellable condition, no credit will be given for that item.
If an item arrives faulty or damaged, we will do our best to replace the item immediately. We must be notified in writing ([email protected]) of any fault or damages within 48 hours of  the delivery. After this period of time, any replacement parts required may be chargable.
You will also be responsible for any return shipping charges.
IC Lighting is unable to refund if the items are unwanted, you simply changed your mind or the items were not installed by an licenced electrician.
IC Lighting will gladly offer an In-Store Credit, or an exchange, for all the items that have not been installed and that are in their original packaging.

 

RESTOCKING FEES
A restocking fee of 25% will be charged on returns of any item. In the event that  an item is damaged in transit, we will do everything we can to resolve the matter immediately for you.